SVP Terms of Service
I (Client) agree to pay SVP Computer Services (SVP) to repair, analyze and troubleshoot my computer at a rate of $70 per hour for tech support. Minimum charge is $25 for a 15-minute call. Time will be billed to the nearest ¼ hour.
Payment
- SVP will connect to your computer at no charge. We will do a quick diagnostic. We will then give you an estimated time of repair. If you agree to the estimate, we will then ask you for a deposit.
- Payment of one hour or more may be secured using a credit card pre-authorized using PayPal prior to the support call. You will see this as a charge on your credit card, but payment has not been completed until after the call is over.
- SVP does not accept checks.
- Billing starts at the time of the deposit.
Although SVP will endeavor to conduct all activities in a timely manner, I understand that troubleshooting issues may be a time-consuming process and agree to pay SVP for troubleshooting time as necessary.
If SVP is requested to conduct further research on a specific issue, Client will not be billed for research time off-site, but will be billed for research time while at Client’s site/computer.
SVP will install any free programs that you grant permission/ask us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product. Regular bill rates apply.
I also certify that I will indemnify and hold harmless SVP for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although SVP will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised.
If I require training in backup methods and procedures, SVP will provide that training to me at an additional rate of $70 per hour. I further agree to indemnify and hold harmless SVP for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.
If SVP is requested to conduct further research on a specific issue, Client will not be billed for research time off-site, but will be billed for research time while at Client’s site/computer.
SVP will install any free programs that you grant permission/ask us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product. Regular bill rates apply.
I also certify that I will indemnify and hold harmless SVP for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although SVP will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised.
If I require training in backup methods and procedures, SVP will provide that training to me at an additional rate of $70 per hour. I further agree to indemnify and hold harmless SVP for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.
Virus Removals
I also certify that I will indemnify and hold harmless and will pay for added support to SVP for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, we cannot control what or how the virus affected the computer before our removal.
We have a 7-day guarantee on our virus/malware removals. If within 7 days you suspect you have an instance returning, please call us immediately. If after 7 days you have a returned infection, we will discuss what Anti-Virus products you purchased and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product you buy online or off the shelf.
We have a 7-day guarantee on our virus/malware removals. If within 7 days you suspect you have an instance returning, please call us immediately. If after 7 days you have a returned infection, we will discuss what Anti-Virus products you purchased and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product you buy online or off the shelf.
Confidentiality Agreement
Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential unless required by law. Due to the requirements of the repair, if approved by you, the client, we will back up your data to ensure its integrity. This is done to ensure that a customer has all the files they need when a computer is returned after a restore. During a remote support call, the data is always backed up to the client’s computer or external hard drive. We do not back up the data on SVP Computer Services servers. If requested, we will destroy any copies of your data immediately after the repair is complete. If requested, we will hold your data for 30 days. Any private or personal information provided to SVP Computer Services will be kept confidential. The technician may need access to the client data files but not the contents within the files, unless specifically requested by the client.